Leading global technology services provider Seasia Infotech today announced the successful creation and introduction of an intelligent chatbot driven by a Large Language Model (LLM) in collaboration with Orchestro AI. By improving operational efficiency, decreasing manual labour, and simplifying communication, this state-of-the-art Orchestro AI LLM Chatbot is poised to completely transform the logistics and supply chain sector.
In an era where accuracy and timeliness are crucial, the logistics sector requires creative approaches to satisfy demands from around the world. In order to create a state-of-the-art AI-powered logistics automation solution, Seasia Infotech teamed up with Orchestro AI, a tech-driven business that specialises in data-driven insights and intelligent automation. This creative chatbot offers real-time, contextual, and human-like conversations on a selection of platforms, going beyond conventional scripted responses.
Accelerated Communication and Efficiency
With its ability to respond 3 times faster in more than 10 languages, the recently unveiled chatbot represents an important step forward in cross-platform communication. Via their individual APIs, it automatically connects with popular business communication platforms like Outlook, Microsoft Teams, Slack, and WhatsApp. Global users can engage with the chatbot on their preferred platform, thanks to this deep integration which guarantees consistent behaviour and responsiveness.
Advanced AI Architecture for Precision and Speed
A key highlight of this development is the chatbot’s sophisticated AI-first LLM Retrieve-Augment-Generate (RAG) architecture, built using Langchain. This robust framework enables the chatbot to interact with internal APIs and databases, deliver accurate real-time answers, and maintain context across sessions.
The implementation of integrated vector search using pgvector with PostgreSQL further enhances document retrieval accuracy, ensuring a deeper semantic understanding of user queries. This results in an impressive 90% reduction in manual overload and a substantial improvement in query resolution time.
Redefining Logistics Operations
RP Singh, CEO of Seasia Infotech explained, “We are incredibly proud of the creative AI chatbot development we have achieved through our partnership with Orchestro AI. This Orchestro AI LLM Chatbot highlights our dedication to using AI solutions that tackle practical business problems. It has the power to substantially change how businesses in the logistics and supply chain industry manage their communications because of its unparalleled effectiveness and multilingual support”.
The solution is tailored to empower businesses with faster decision-making, consistent support, and scalable automation across various teams. By transforming Orchestro AI’s communication stack into a powerful, AI-driven interface, Seasia Infotech has helped unlock new levels of enterprise productivity and engagement. The chatbot’s ability to understand complex queries, recall previous conversations, and deliver precise responses drastically reduces resolution times & boosts user satisfaction.
Seasia Infotech’s expertise in developing intelligent, context-aware chatbots ensures that this solution is adaptable to different industries and customer personas, offering dynamic support that evolves with each interaction. The project showcases the immense potential of LLM-backed conversational AI in modernizing business operations and setting new benchmarks for efficiency in the logistics and supply chain sector.
About Seasia Infotech:
With more than 20 years of experience providing excellent software consulting and solutions worldwide, Seasia Infotech is a reputable IT software development company. With expertise in fields like cloud computing, blockchain, artificial intelligence, and more, Seasia Infotech is committed to advancing innovation and digital transformation for companies all over the world.